Executive – Customer Service Consultant (Sales)

Job Description

• Effectively presents Customer Service aftermarket products and services to new and existing customers.

• Frequently travels (up to 30%) to customer sites to sell CS products and services (i.e. contracts, spare parts,

software, training, engineering services, on-site support, etc.).

• Generates accurate and technically correct quotations of the CS product portfolio and ensures customers are

informed of service rates, part prices, and service product offerings.

• Reviews purchase orders for accuracy, authorization, and supporting documentation. Verifies customer and

order information against previously obtained information for accuracy.

• Maintains accurate and complete data in Salesforce/SAP/other IT systems, including Asset Information,

Opportunity Status, Quote information and order processing till commercial closure including payment

followup.

• Cooperates with CS team to ensure qualified resources are identified to achieve successful completion of CS

orders.

• Develops and maintains long-term business relationship between KUKA India and Integrators, System

Partners and End Customers.

• Works collaboratively with the Sales / IM / CS teams to determine service sales strategies for individual

customer accounts.

• Provides feedback to Sales / IM Team and CS team to improve customer relationships.

• Understand the installed base and analyze the potential customers historical spends.

• Monitor quotations, sales, and project status to track aftermarket sales performance and ongoing project

activities. Monitors the competition’s products and services and notifies management of benchmarks (i.e.

pricing, technical advantages, etc.).

• Ensures capture of repeat / renewal business by proactively offering recommended Spare Parts, Field

Service, Service Contracts, Software, Engineering and Training throughout the life cycle of each robot.

• Forecast aftermarket sales volumes and assists in strategic planning activities.

• Understands and follows safety regulations and identifies safety concerns.

• Supports the Finance department in the payment process.

Application Requirement

• Diploma/B.E/B.Tech– Electrical/ Electronics/ Mechanical/ Mechatronics/ Instrumentation/ Electronics &

Telecommunication/Robotics with 2~3 years of related experience and/or training or equivalent

combination of education and experience.

• Requires excellent knowledge of the fundamentals of customer service for face-to-face and phone contact

with customers and prior experience using Salesforce, SAP or similar Customer Relationship Management

and ERP software.

• Multicultural sensitivity and understanding are a must while interacting with customers.

• High proficiency level in English is a must for effective verbal and written communication.

• Prior sales experience a decisive advantage – understanding all phases of sales process.

• Candidate must be results oriented with a strong dedication to meeting customer expectations and

schedules, closing capabilities and be able to travel with frequent overnight trips.