Manager – QA (In Process & Customer) MNC for Chennai Location

Job Description

*Should have good experience in Automotive Induistry*

*Job Responsibilities:*

*Customer Quality Assurance:*

(i)In process Quality support to production.

(ii)Manage and coordinate the Quality issues (Customer complaints and Concerns) between the Customer plant and Mahle Plant.

(iii)Interact with the customers for their requirements and needs on the seral production parts.

(iv)Respond to the customers on time for the containment actions and counter measures within the defined timeline.

(v)Active participation in Customer complaint management for (8D) Root cause analysis and corrective action implementation within the defined timeline.

(vi)Tracking of Customer scorecard for Quality results and ensure customer wise quality metrics are met within the defined targets.

(vii)Sending monthly reports to the customer based on their request – 4M Change declaration, PDI Inspection reports and Layout inspection reports.

(viii)Active participation in Field claim issues / Top Quality issues for Root cause analysis and corrective action.

(ix)Obtain PPAP approval for the serial production parts for any Process changes / 4M changes.

(x)Customer audit coordination and action follow up and closure.

(xi)Coordinate for Customer satisfaction survey.

(xii)Verification of CAPA for the past customer complaints for the sustenance in the process.

(xiii)Participate in the internal rejection analysis to identify the failure modes related potential customer complaints and initiate the corrective action.

*Roles:*

∙Customer Quality Feedback

∙Customer Complaint Management (RCA) – 0kms / Field issues

∙Sending monthly reports to Customer

∙PPAP Preparation for serial production parts.

∙LPC for all NPD parts

∙Customer audit coordination.

*Key Result Area:*

∙Customer PPM within defined targets

∙Customer complaints within defined targets

∙Customer Satisfactions

∙Customer audits follow up and closure on time.

∙Response to customer on time.