*Should have good experience in Automotive and HMSIL / Hero Customers Industry*
*Roles & Responsibilities*
• *Customer Management:* Handle day-to-day sales and commercial coordination with HMSIL and Hero MotoCorp.
• *Order Management* : Receive and process customer purchase orders, monitor order status, and ensure timely order execution.
• *Customer Schedule Management:* Monitor daily, weekly, and monthly customer schedules, forecasts, and dispatch requirements.
• *Sales Planning & Forecasting:* Prepare customer-wise sales plans, forecasts, order-booking reports, and monthly sales MIS.
• *OEM Coordination:* Coordinate with customer purchase, PPC, SCM, logistics, quality, and engineering teams to resolve operational issues.
• *RFQ & Quotation:* Handle customer enquiries, RFQs, quotations, price revisions, commercial negotiations, and new business proposals.
• *New Product Development:* Coordinate with NPD, engineering, and quality teams for new product launches, sample submissions, trials, and customer approvals.
• *Dispatch Coordination:* Follow up with production, PPC, stores, and logistics teams to ensure material availability and timely dispatch as per customer schedules.
• *Customer Complaints:* Coordinate with the Quality Department for customer complaints, corrective actions, and timely closure of issues.
• *Payment Follow-up:* Coordinate with customers regarding outstanding payments, invoices, debit notes, and commercial discrepancies.
• *Business Development:* Identify opportunities for additional business, new models, and customer-specific product requirements.
• *Reporting** : Prepare daily, weekly, and monthly sales reports, customer performance reports, and management review presentations.
*Required Skills*
• Experience in handling HMSIL and/or Hero MotoCorp customers in the automotive industry.
• Knowledge of OEM sales processes, customer purchase orders, forecasts, and delivery schedules.
• Understanding of RFQ, costing, commercial negotiations, and price revisions.
• Strong coordination skills with Purchase, PPC, Production, Quality, and Logistics departments.
• Proficiency in MS Excel, PowerPoint, and sales MIS.
• Good communication, negotiation, and customer relationship-management skills.
• Knowledge of automotive quality requirements and customer-specific procedures is preferred.
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