*Nature of experience:*
1.Knowledge of manufacturing process of Electrical or Electronics parts and their Quality control parameters.
2.Receiving and processing warranty claims from customers/ dealers.
3.Reviewing warranty claims to ensure they meet the requirements of warranty policy.
4.Maintain accurate records od all warranty claims, including the status of each claim.
5.Communicating with customers and dealers to provide updates on the status of their warranty claims.
*JD:*
1.Attend the Warranty Meetings at Customers, like- (Tata & MSIL)
2.Joint Investigation of Warranty failure claim parts.
3.Initial report preparation of claim parts.
4.Warranty signoff with customers.
5.Initial Failure parts Investigation with Multi meter & DC Voltage
6.Attend the customer complain/Warranty failure parts at customer.
7.Attend the Plant issue along with warranty parts.
*Competencies/ skills*
1.Warranty Parts Handling
2.Customers Handling
3.Problem solving mindset
4.Positive and customer focus mindset
*Language known*
1.Gujrati
2.Hindi
3.English
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