Permanent Address of the Candidate Should be more than 100 kms
JD:
1.Provide excellent technical support to end-users, ensuring compliance with internal standards and contributing to continual improvement in the IT service experience.
2.Maintain a user satisfactions.
3.Take ownership of technical issues, escalating to higher-level support as needed, while ensuring user satisfaction throughout the process.
4.Configure, install, and maintain desktop and laptop computers, handheld devices, printers, monitors, and other peripherals.
5.Diagnose and resolve hardware and software issues.
6.Perform routine maintenance tasks, including software distribution, antivirus updates, and patch management.
7.Work under pressure to meet deadlines and maintain high-quality service delivery.
8.Manage IT tickets effectively, ensuring issues are tracked, assigned, and resolved in a timely manner.
9.Keep an accurate record of IT assets, including laptops, desktops, and peripherals, updating asset.
10.Having good knowledge of Barcode Printer, HST, Barcode Scanner and Barcode traceability system.
11.Knowledge about OS/Application and legal license requirements.
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